Privacy Policy
Last updated: November 28, 2025
At Nexiom Connect, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Introduction
Nexiom LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Nexiom Connect, our email and SMS API service ("Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information to provide and improve our Service:
Account Information
- Name, email address, and company name
- Account credentials and authentication data
- API keys and access tokens
- Billing and payment information (processed securely via Stripe)
Service Data
- Email and SMS content sent through our API
- Recipient information and delivery metadata
- Domain verification and DNS records
- Contact lists and audience segments
- Webhooks and integration configurations
Usage Information
- API usage metrics and request logs
- Device information and IP addresses
- Browser type and operating system
- Performance and analytics data
- Error logs and debugging information
How We Use Your Information
We use the collected information for various purposes:
- To provide, maintain, and improve our email and SMS delivery services
- To process transactions and send transactional notifications
- To monitor service performance and ensure high deliverability rates
- To detect, prevent, and address technical issues and security threats
- To send important service updates, security alerts, and support messages
- To analyze usage patterns and optimize our infrastructure
- To comply with legal obligations and enforce our Terms of Service
- To provide customer support and respond to your inquiries
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our service (e.g., cloud hosting, payment processing, analytics)
- Legal Requirements: When required by law, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
- With Your Consent: When you explicitly authorize us to share your information
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for 90 days after deletion
- Email Content: Stored for 30 days for delivery tracking, analytics, and debugging purposes
- Billing Records: Kept for 7 years to comply with tax and accounting requirements
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
Data Security
We implement industry-standard security measures to protect your information:
- All data encrypted in transit using TLS 1.3
- Data at rest encrypted using AES-256 encryption
- Regular security audits and penetration testing
- Strict access controls and authentication mechanisms
- Continuous monitoring for suspicious activities
- Incident response procedures and breach notification protocols
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your personal data for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise these rights, please contact us at privacy@nxiom.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in compliance with GDPR and other applicable regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also send you an email notification for significant changes. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: